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CUSTOMER SUPPORT REPRESENTATIVE
Are you ready for a job with meaning? Working for 811 Alaska Digline means you are helping to protect Alaska’s underground infrastructure and the community you live in. We are so much more than a typical contact center; our goal is to provide top-notch service to our customers and help keep them safe while on a job site or working on a project at their home. Safety is all we do, so you will never have pressure to sell products or services. We are here to keep Alaskans safe!
GENERAL RESPONSIBILITIES:
- Process locate requests in an efficient and professional manner maintaining a high degree of accuracy
- Answer incoming customer calls in an efficient and professional manner
- Data entry
- Map reading
- Receives direction and disciplinary action from both Contact Center Supervisors and Alaska Digline Manager(s)
- Receives ongoing coaching and feedback from Support and Administrative personnel
REQUIRED SKILLS:
- Professional customer service skills
- Proficient and professional verbal communication & grammar skills
- Proficient map reading skills & geographical knowledge of Alaska
- Consistently apply all locate requests and ACD procedural guidelines
- Create and maintain business appropriate relationships with personnel from all levels of the organization
- Able to think & act clearly when dealing with an emergency or stressful situation
- Keyboard and mouse proficiency
- Ability to sit or stand while performing job duties for an entire shift
- Unscheduled absences kept to a minimum
- Adhere to all company policies and procedures
- Uphold the 811 Alaska Digline Mission Statement
EXPERIENCE:
- Customer service, keyboard, and mouse
EDUCATION:
- Minimum high school diploma or GED
WORKING CONDITIONS:
- Indoor contact center/office environment; ergonomic workstation options
- Remote & Hybrid options are available after training is completed.
SCHEDULE:
- Full-time: 40 hours M-F 8AM-5PM
SALARY RANGE: $17-$22 per hour DOE
EMPLOYMENT APPLICATION
Or you can send us your resume via EMAIL to [email protected]