Employment

Current Job Openings

 

DAMAGE PREVENTION REPRESENTATIVE

APPLY NOW      Email your contact information and attach your resume.

Are you ready for a job with meaning? Working for 811 Alaska Digline means you are helping to protect Alaska’s underground infrastructure and the community you live in. We are so much more than a typical contact center; our goal is to provide top-notch service to our customers and help keep them safe while on a job site or working on a project at their home. Safety is all we do, so you will never have pressure to sell products or services. We are here to keep Alaskans safe!

GENERAL RESPONSIBILITIES:

  • Process locate requests in an efficient and professional manner maintaining a high degree of accuracy
  • Answer incoming customer calls (ACD) in an efficient and professional manner
  • Data entry
  • Map reading
  • Receives direction and disciplinary action from both Contact Center Supervisors and President of Operations
  • Receives ongoing coaching and feedback from all Support and Administrative personnel

REQUIRED SKILLS:

  • Professional customer service skills
  • Proficient and professional verbal communication & grammar skills
  • Proficient map reading skills & geographical knowledge of Alaska
  • Consistently apply all locate requests and ACD procedural guidelines
  • Create and maintain business appropriate relationships with personnel from all levels of the organization
  • Able to think & act clearly when dealing with an emergency or stressful situation
  • Keyboard and mouse proficiency
  • Ability to sit or stand while performing job duties for an entire shift with a minimum of unavailable time
  • Unscheduled absences kept to a minimum
  • Adhere to all company policies and procedures
  • Uphold the 811 Alaska Digline Mission Statement

EXPERIENCE:

  • Customer service, keyboard and mouse

EDUCATION:

  • Minimum high school diploma or GED

WORKING CONDITIONS:

  • Indoor contact center/office environment; ergonomic workstation options
  • Remote options are available in the winter months.

SCHEDULE:

  • Full-time: 40 hours M-F 8AM-5PM

SALARY RANGE:  $17+ per hour DOE

 

APPLY NOW      Email your contact information and attach your resume.