For Contractors, Excavators & Homeowners
Q: Where can I get information on state, local, and federal regulations?
You can find the Alaska Damage Prevention Statutes regarding excavations in Title 42, Chapter 30, and Anchorage Municipal Code in Chapter 26, U.S. Code of Federal Regulations: 49CFR196; 49CFR198; 49USC.60114
Q: I forgot to call, and the crew is coming tomorrow. Can I get an Emergency Locate?
No. Emergency Locate Requests are issued in response to an immediate threat to public safety that requires same-day excavation for repair.
Examples of Emergencies: Broken Gas or Petroleum Line, Broken Water or Sewer Main, Electric Fault/power outage affecting more than 1 customer, Telecommunication Fault/outage affecting more than 1 customer, a sinkhole in a public road, or flooding.
Q: I am having trouble using the Online Order Form. Where can I get help?
Training videos are available on the ak811 YouTube Channel.
Q: I hear there is now Federal enforcement of the Alaska Dig Law. How does that affect me?
PHMSA (Pipeline & Hazardous Materials Safety Administration) has been granted authority by the Federal Government to seek enforcement against non-compliant excavators and operators as related to pipelines in States that do not have an enforcement program of their own, effective Jan 1, 2017. Alaska is one of those states. You must comply with Federal Pipeline Safety laws and Alaska Statutes. Fines and penalties can be assessed for $200,000 up to $2,000,000. To avoid enforcement action, make sure you do the following: Every Dig, Every Time:
Q: What is this new 15-day Locate Expiration Date about?
Since 1998, Alaska Statute 42.30.400 – 490 has required an excavator to give notice of excavation at least 2 working days up to 15 working days before excavation; or at least 10 working days up to 20 working days in remote areas. It is the excavator’s responsibility to maintain markings. Given the volatile Alaskan weather and the constant changes to an active construction site’s conditions; if you can’t see the marks don’t guess – visit 811ak.com, find your locate ticket, and submit a relocate to get the marks refreshed.
If you wish to keep your locate ticket “active” or have not completed the excavation project within the 15 working days, call 811 on the 13th working day to UPDATE your ticket. Please notify the CSR if you require fresh locates or if the update is for Locate/dig law compliance only.
Q: Why can’t I get locate service on Saturday or Sunday?
ak811 Member Utility companies generally have their in-house employees mark their facilities. That can mean that the electric company, telephone company, gas company, cable company, etc., will each send someone to the site. Regular on-site locate service is available Monday through Friday, excluding holidays, in accordance with regular utility operation schedules. Most utility companies are staffed 8-5 Monday through Friday.
You can place an order for locate markings online 24/7. Just click on eTicket on the menu bar. Alaska811 will schedule your markings for completion within 2 business days (or 10 business days in remote locations), Monday through Friday. There is no need for you to take off work to be there, as long as there is open access to your utility meters and the utility equipment boxes in/near your yard, and you have digitally white-lined (meaning drawn your work zone out via e-Ticket) or physically marked your work zone/proposed excavation in white paint.
Q: Who is coming to mark the utility lines?
Each ak811 Member facility owner marks their own buried facilities; therefore, several companies will send their representatives to your dig site. Please ensure the dig site is accessible for the 2-day or 10-day timeframe, so all locate staff can access meters, transformers, pedestals, etc., to mark facilities in conflict with your project.
Q: I gave you the address, do the locate. What’s with all the questions?
While the ak811 locate service may be free to you, providing this safety service is quite expensive for utilities. The utilities have developed a series of questions for ak811 to ask the public to help eliminate unnecessary site visits. This means knowing the details of your project and articulating where at the site you are digging.
Example: Your driveway is 1/4 mile long. You are grinding a 10-inch diameter tree stump in the side yard, approximately 1 foot below grade. Gas, Electric, and Phone services are along your driveway. Your meters are on the opposite side of the house, and there is a gas main, a fiber optic trunk line, and a large water main at the ditch along the road frontage of your property. Locating EVERYTHING on your property will take the utilities at least 1 hour each. If you draw on the online order form, tell the 811 CSR where the stump is, and mark it with white paint, the facility owners will first compare the location of your stump against their facility drawings and determine whether their line is near your work zone. If nothing is nearby, they will flag your project as “no-conflict” and move on to the next project. If a line is nearby, they will dispatch personnel to mark the service line(s) that may interfere with your project, helping keep you safe and allowing the utilities to utilize personnel efficiently.
Q: How long is a locate good for?
Alaska Statute 42.30.400 – 490 requires excavators to give notice at least 2 working days up to 15 working days before excavation; or at least 10 working days up to 20 working days in remote areas. It is the excavator’s responsibility to maintain markings. Given the volatile Alaskan weather and the constant changes to an active construction site’s conditions; if you can’t see the marks don’t guess – find your ticket online and place a relocate to get the marks refreshed.
If you wish to keep your locate ticket “active” or have not completed the excavation project within the 15 working days, call ak811 on the 13th working day to UPDATE your ticket. Please notify the CSR if you require fresh locates or if the update is for Locate/dig law compliance only.
Q: What is the standard depth for buried utilities?
811 Alaska Digline does not have buried facility depth information. Facilities are generally buried in accordance with code requirements at the time of installation. Post-installation depth varies due to erosion, ditching, extreme weather conditions (frost heaves, earthquakes, etc.), grading, landscaping, and other factors. The utilities cannot control and are not responsible for what occurs at the site after installation regarding depth. Therefore, utilities do not guarantee the depth of facilities. Excavators are required to hand-dig or use other soft excavation methods within 2 feet of either side of the buried utility, or, if digging deeper than 10 feet, hand-dig within 30 inches of the outside dimensions of the line.
Q: I already know where my utilities are buried, or I already know there is nothing buried near where I want to dig. Do I still have to call and wait for a locates?
Yes. Alaska State Law requires excavators to give notice of proposed excavation so facility owners can mark the location of their facilities. This is for your safety, the safety of those around you, and the protection of the buried infrastructure. Calling ak811 does not cost you, the excavator, any money. If there is nothing in the way of your project, obviously, there is nothing for them to mark. Facility owners prefer to be notified of an excavation in which they have no conflict before excavation than be notified by way of emergency after excavation has begun, because someone didn’t think there was anything buried over there.
Q: What colors do the utilities use to mark underground utility lines?
Q: Do I have to be on-site when the locators arrive?
Most utilities do not require on-site presence as long as dig locations are accessible, there are no aggressive animals, and the excavation site is either delineated in white paint or a clear and succinct description of your proposed dig is provided on the locate request; however, there are a few exceptions.
Q: Will the Call Center notify ALL the utilities in my area?
Your Damage Prevention Representative will list each member facility owner that ak811 will notify about your project. That list can also be found in the order confirmation email you received. Not all owners of buried facilities choose to participate in ak811. Contact Non-member utility companies by calling each non-member company directly.
Alaska811 does not have contact information for non-member facility owners, nor are we responsible for unregistered service areas.
Q: There is no address at my dig site. Is there an alternate way to get them to mark at an atypical project location?
Yes. You can submit any of the following types of alternative addresses:
- Submit the street name, Township, Range, Section, and Quarter of the project location.
- Submit a map that includes a common fixed point of reference (business, landmark, mile marker, river, etc.)
- Submit a Google Earth map image and use the drawing tools to mark “X marks the spot.”
- Submit Geographic Coordinates of the location in decimal degrees: (example: Latitude 61.327855, Longitude: -149.572366)
*TIP: An easy way to get these coordinates is to use Google Maps by dropping a pin and reading us the lat/long coordinates. For Google Earth: Click on Tools in the top menu, select options, then select the decimal degrees radio button beneath “Show Lat/Long”. This will show the coordinates at the bottom of the Google Earth window related to where your cursor is hovering on the map image. (Caution: it changes every time you move your cursor). Please indicate on your request form if these are approximate coordinates to get us in the vicinity or exact dig site location coordinates.
As always, pre-marking your dig site with white or black paint, if snow is present, is the best way to ensure the correct location is marked.
Q: Can I get the locate before the two-day notice?
Alaska811 will request a “short notice” locate to make the member facility owners aware of your needs, as a courtesy. It’s unlikely that all facility owners will be able to accommodate your schedule. State Law requires the utilities to have locates completed within 2 working days. If an excavator digs before the two days have passed, they violate state law and are subject to penalties and fines. All damages to facilities and all administrative costs will be billed to the excavator. Remember: locates are for your personal safety and the safety of those around you. Plan ahead to dig safely.
Q: Why has nobody called me to confirm the locate has been completed?
Not all utilities in Alaska provide a “positive response” at this time. Locates are required by law to be completed within 2 working days, or within 10 working days in remote areas. It is the excavator’s responsibility to maintain the markings. However, if you believe the locates are incorrect or incomplete, Alaska811 will research it for you and work to resolve the issue promptly. You can check the locate status for those who provide positive responses through our web portal. If you are a homeowner, click HERE. All professional excavators click HERE.
Q: I looked up my Ticket Status, but what does it mean?
- SENT TO UTILITY FOR ANALYSIS: Your request has been sent to the ak811 Member Facility Owners to compare your proposed work zone with their record drawings to determine if a site visit is required.
- LOCATOR DISPATCHED: A Locate Technician has been assigned to visit your project site within the allotted time frame.
- MARKED – FLAGS: The Locate Technician has marked their facilities at your project site with pin flags.
- MARKED – PAINT: The Locate Technician has marked their facilities at your project site in spray paint on the ground.
- NO ACCESS: The Locate Technician was unable to access the yard and/or utility equipment at the site to perform the locate. Please call 907.278.3121 to reschedule the locate.
- NO CONFLICT, FIELD: A Locate Technician visited the project site and left a message such as N/C indicating they do not have facilities in the way of your proposed project.
- NO CONFLICT, OFFICE: Facility owner personnel compared your proposed work zone against their facility drawings and determined their facilities are not in the way of your proposed project as submitted.
- NOT PARTICIPATING: The Facility owner does not perform the service requested, or the request does not pertain to that facility owner.
- WILL CONTACT YOU, NEEDS ADDITIONAL INFO: The facility owner/locate technician has questions about your project, needs to reschedule the locate, or needs to discuss special circumstances regarding their facility and your project.
Q: Is there a charge for this locate?
Under Alaska State Law, there is no charge to the excavator for the first underground facility marking before excavation on a project. Alaska Statute allows a utility to receive compensation from the excavator for costs incurred responding to subsequent requests to locate the same facility during an excavation project. ak811 Member Utilities may directly charge you for locates performed in response to an Emergency after hours, weekends, and holidays.
Q: When I dial 811 from work, I can’t get through, but the local and 800 numbers work. Why does 811 only work on some phones?
Technicians program business phone systems to meet each business’s specific needs. E-1-1 numbers, such as 911 Emergency services, 411 directory information, etc., are specifically allowed or disallowed during system setup. Many businesses block 3-digit numbers, except 911, to avoid additional charges (411 charges additional fees when you use that service). 811, however, does not. If your IT/Telecom technician hasn’t programmed or allowed 811, it won’t work from that business phone system. Contact your IT/Telephone technician to get that corrected. In the meantime, try dialing 811 from an outside line, such as your cell phone, or call us at 907.278.3121. OR place an order online using eTicket 24/7.
Q: What is a private line?
A private line is any consumer-owned line or equipment that is neither installed nor maintained by a member utility. Examples: electric or gas lines to a shed, workshop, or greenhouse; water lines from a private well or community well, sewer lines to a septic system; drainage systems, electric service lines from the remote meter to a building or hot tub, city water or sewer lines beyond the Road Rights of Way or Easement. Contact the specific utility company/facility owner directly to confirm if the line in question is considered a private line.
Q: When is my design survey going to be completed?
Facility owners can provide design survey utility markings based on their company tariffs and policies, when personnel are available. Alaska811 will process your request for design survey markings to coordinate possible utility conflicts. The scheduling of locates and/or the furnishing of record drawings is coordinated directly by the utility personnel and the requester.
For Utility Members
Q: What methods of payment do you accept for my Alaska811? Membership Invoice?
Alaska811, check, EFT direct pay. Mail checks to the following address:
Alaska811
2040 Whitney Ave
Hamden, CT 06517
Q: How do facility owners/utilities get on the notification list?
Facility owners sign up, register their service area with Alaska811, and pay a membership fee to be notified of proposed excavations near their facilities. This directs excavators to trained damage prevention specialists and provides documentation of the dig location, project information, the excavator, and other member facility owners at that location. Check our membership page for more information.
To find out more about membership with Alaska811, email your inquiry to [email protected] or fill out our application online.
Q: Where can I get the 811 logo?
811 is a nationally recognized registered trademark owned by the Common Ground Alliance. You can get the logo free of charge via their website www.commongroundalliance.com or CLICK HERE